Omotenashi – great client service with a Japanese twist
You’ve been ‘omotenashi’d I read a great blog from Seth Godin recently on service. It was about the Japanese word
Read moreYou’ve been ‘omotenashi’d I read a great blog from Seth Godin recently on service. It was about the Japanese word
Read moreCustomer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated
Read moreCan you do better? Do you ever think to yourself, “I can do better than this”? Are you ready to
Read moreThe hardest role to play Christian Bale won an Oscar and a Golden Globe for his role in the The
Read moreWhat makes an expert? Experienced UK financial planner Phil Melville kindly sent me the article: Jancis Robinson on wine experts versus amateurs by
Read moreIn Part 2 of our Lessons From Other Professions piece, Francis Klonowski gets a bit nervous about the anaesthetic as
Read moreFrancis Klonowski needed a knee replacement operation. He wasn’t excited about it for obvious reasons, but luckily for us he
Read moreLast week I promised I would cover “How much should I charge?” in detail. In this week’s blog I keep that promise.
Read moreLast week I looked at how clients think about you, your services and your value. I also covered the importance
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