Omotenashi – great client service with a Japanese twist
You’ve been ‘omotenashi’d I read a great blog from Seth Godin recently on service. It was about the Japanese word
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Customer service
Two keys to the coolest customer service
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated
Read moreHow happy clients grow your business
Can you do better? Do you ever think to yourself, “I can do better than this”? Are you ready to
Read more3 things advisers can learn from Hollywood greats
The hardest role to play Christian Bale won an Oscar and a Golden Globe for his role in the The
Read moreStand Out from the Crowd: Better communication
What makes an expert? Experienced UK financial planner Phil Melville kindly sent me the article: Jancis Robinson on wine experts versus amateurs by
Read moreLessons From Other Professions – From Surgery to Success (Part 2)
In Part 2 of our Lessons From Other Professions piece, Francis Klonowski gets a bit nervous about the anaesthetic as
Read moreLessons From Other Professions – From Surgery to Success (Part 1)
Francis Klonowski needed a knee replacement operation. He wasn’t excited about it for obvious reasons, but luckily for us he
Read moreHow Much Should I Charge?
Last week I promised I would cover “How much should I charge?” in detail. In this week’s blog I keep that promise.
Read moreThe Value For Clients
Last week I looked at how clients think about you, your services and your value. I also covered the importance
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