Omotenashi – great client service with a Japanese twist
You’ve been ‘omotenashi’d I read a great blog from Seth Godin recently on service. It was about the Japanese word
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Author: Brett Davidson
How financial planning can change the world
Call of duty As a profession we are well versed in the notion of a ‘duty of care’ to our
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Succeed financially? Or be ethical? The choice is not either/or
Is everything under control? When you sit and think of all the things you could or should spend your
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Double your business revenue every 5 years
Good to grow Wherever you are on your business journey, you need to give yourself some credit for simply still
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Why Curious People are More Successful
Have you stopped wondering? As one gets older it’s easy to lose the curiosity and enthusiasm you had earlier in
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What is your business culture? (And why it’s so important)
The secret of success You don’t become successful and then institute a great culture – the culture has to come
Read moreTwo keys to the coolest customer service
Customer service counts Ever had a poor customer service experience? It can leave you feeling a bit miffed and unappreciated
Read moreTell me 12 things you’ve achieved this last year
Accentuate the positive If I ask you to tell me off the top of your head what’s not working in your business,
Read more4 essentials for finding your perfect team
There’s no I in ‘team’ No one achieves anything in this life on their own. We’re social animals built for
Read moreBusiness lessons from the All Blacks
Money isn’t everything Is your life defined by a goal bigger than money? There’s nothing wrong with money. We need
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